Rich Buggy

...Developer, CTO, Entrepreneur

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Solved: Evolution loosing connection to Exchange

Written by Rich on March 6th, 2007

I’ve been running Evolution 2.8.1 on Ubuntu 6.10 for a few months without any problems. Today Evolution started reporting that it has lost it’s connection to Exchange:

"Can't get message, Lost connection to Evolution Exchange backend process"

After half a day of the Exchange web mail interface driving me crazy I finally fixed the problem. The solution turned out to be simple. After removing the Exchange account from Evolution and quitting it I ran the following commands to remove all evidence of Exchange:

% evolution --force-shutdown
% cd ~/.evolution
% rm -rf `find . -name *exch* -print`

I then restarted Evolution and added the Exchange account again.

Warning: Before removing any files or directories you should back up your entire ~/.evolution directory just in case something goes wrong and you need to restore it.

Posted in Linux |

12 Comments so far ↓

  1. Cristian says:
    March 27, 2007 at 8:38 pm

    Thanks, It worked …..

  2. Scott says:
    April 6, 2007 at 8:05 am

    Didn’t work here…not sure what to do. I would like to start moving away from MS products, but if I can’t get this to work I might still have to run something that Outlook will run on.

    Using Ubuntu Edgy
    Any help for a Ubuntu newbie would be appreciated

  3. Leonard says:
    April 10, 2007 at 5:17 am

    Mine was fixed by:

    evolution –force-shutdown
    cd ~/.evolution
    cd mail/exchange

    ls (to see what directory is there – in my case only one as I only have one exchange server account)

    rm -rfv ./(name of directory)

    Restart Evolution – did not have to re-create account

  4. Glenn says:
    April 13, 2007 at 10:20 pm

    Thx !

    Tried to delete all the files in ./evolution but that did’nt help

    Have a great weekend!

  5. cw says:
    April 17, 2007 at 5:32 am

    i used leonard’s method…, it worked for me. FWIW, my problem cropped up after i had disabled some plugins…, i reenabled them and it still was giving me the problem so i used the leonard’s instructions, thanks.

  6. Wascou says:
    April 23, 2007 at 8:10 pm

    Hi !

    Leonard solution worked for me. I’ve also tried before to remove files in the .evolution/exchange folder but it does not work.

    Cheers.

  7. VIVABENFICA says:
    May 1, 2007 at 3:30 am

    worked like a charm. any truth to what i’ve seen elsewhere that this error is related to network manager and/or dbus? i’m content to have this work but i’m curious as to why this happened.

  8. ardo says:
    May 8, 2007 at 5:56 pm

    Here problem solved on Leonard way.

    I think problem happen because often I start evolution offline (–offline) and leave mails on exchange account box.

    Thanks

  9. kevin says:
    May 9, 2007 at 5:51 pm

    works for me too… but had to restart evolution a 2nd time (cos i thought nothing was happening but it was probably downloading all the emails again)
    tried to be smartass and jus remove the exchange dir in .evolution but doesn’t work that way

  10. Arthaey Angosii says:
    May 10, 2007 at 8:08 am

    Leonard’s solution also worked for me. Thanks!

    Note that this is an official bug — https://bugs.launchpad.net/ubuntu/+source/evolution-exchange/+bug/34199 — first reported on 2006-03-09 and still open. :(

  11. BaroqueW says:
    April 28, 2008 at 8:41 pm

    Thanks Leonard!
    Your solution works great (I don’t think the evolution –force-shutdown is needed though, it works well without it here)
    The problem is still an open bug after 2 years :-(

    (Evolution 2.12.1)

  12. Johnny says:
    June 8, 2010 at 5:27 am

    Thanks Leonard. That solution is perfect.

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